While we wish we could assist everyone directly, many of our programs, including our shelter and housing services, receive referrals through the county Department of Social Services, and placements are made based on availability. Because of this, we aren’t able to offer walk-in or open intake at this time.
Please see the information below for contact information to assist with immediate support.
Monroe County
Department of Human Services (monroecounty.gov/hs)
111 Westfall Rd., Rochester, NY 14620
691 St. Paul St. Rochester, NY 14605
Phone: 585-753-6044
After Hours: 585-442-1742
Hours: Monday–Friday, 8:00 AM – 4:00 PM
(walk-in applications accepted during these hours)
Broome County
Department of Social Services (broomecountyny.gov/dss)
36-42 Main Street, Binghamton, NY 13905
Assistance Programs Call Center: 607-778-1100
After-Hours Emergency Housing Assistance: 607-778-3885
After Hours (Homeless Support & Assistance): Call 911
Binghamton Housing Authority: 607-723-9491
Hours: Monday–Friday, 8:00 AM – 4:00 PM
Tompkins County
Department of Social Services (tompkinscountyny.gov/All-Departments/Social-Services)
320 West Martin Luther King Jr./State Street. Ithaca, NY 14850
Main Line: 607-274-5680
Emergency Services 607-274-5030
After Hours: 607-257-2444
Hours: Monday–Friday, 8:00 AM – 4:30 PM
If you are experiencing a housing emergency and are unsure where to start, dial 211 for 24/7 community service referrals, crisis support, and up-to-date shelter availability.
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