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Our Mission

At Volunteers of America Upstate New York, we are dedicated to restoring hope, dignity, and a sense of belonging for people facing challenges.

Our mission is to foster self-reliance and stability by delivering essential services in housing, education, and health.

Our Values

At VOA Upstate New York, our shared values reflect our commitment to the organization, its mission, and the 10,000 people we serve each year. These values were the final results from a poll taken by VOA employees when asked about what values they saw at work everyday.

Compassion
We show compassion toward our clients, customers and co-workers through an awareness of individual needs and circumstances by exercising kindness and empathy.

Respect
We treat others with dignity, kindness, and empathy.

Integrity
We are guided by a code of ethical conduct centered on the principles of honesty, truth, credibility and trust. We are accountable for our actions and follow through on our commitments.

Teamwork
We work together as a team and utilize the strengths and abilities of our co-workers, openly sharing information and ideas to achieve common objectives.

Excellence
We set high standards for ourselves, seek continuous improvement in all that we do, and perform our jobs with the highest quality possible.

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